Our claims commitment to you

We aim to provide our customers with an efficient and easy to use claims service. To do this, we may use specially selected companies to deal with claims on our behalf

We will, throughout the claims process:

• act with honesty and integrity
• keep you informed of any significant developments regarding the status of your claim
• inform you if we cannot deal with any part of your claim and provide a clear explanation of the reasons why
• provide you with the highest level of customer care at all times

Where our consent is required prior to incurring costs or taking other action relating to any claim, we will not unreasonably withhold or delay providing you with consent. This process protects you from incurring costs or taking action that is not covered by this policy

If you need to make a claim, contact us using the details below

GARD Bus and Coach Insurance
Level 13
227 Elizabeth Street
Sydney
NSW 2000
E: claims@gardbusandcoach.com.au
T: +61 460 855 423

You may if you wish also advise your broker to do this on your behalf

It will be helpful when reporting a claim if you are able to advise the policy number and brief details of the claim. You can lodge a claim by downloading and completing the relevant claim form then emailing it to us or your broker

The Claims Procedures section of the policy wording explains how we manage claims and your obligations relating to the claims process