National Relay Service Users

If you’re deaf, hard of hearing or find it hard to communicate, the National Relay Service (NRS) can help. Follow these steps to contact the NRS:

Step 1: Contact us using the NRS call method you prefer from the list of NRS call numbers and contact services

Step 2: Give the NRS our phone number: (02) 9182 5835

Users need to register to access any of the NRS call channels. You can find out more about how the NRS can help you here

Interpreter services

If English is not your first language and you need help to communicate with us, you can call the Translating and Interpreting Service (TIS National) on 131 450 to arrange this

You can find out more about how to use TIS National here